Privacy Policy

The Diamond Vine ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from https://www.thediamondvine.com (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal information (which identifies you as an individual) and non-personal information (which does not identify you) to provide and improve our services.

a. Personal Information

When you interact with our Site, we may collect personal information, such as:

  • Contact Information: Name, email address, mailing address, and phone number

  • Payment Information: Credit card number, billing address, and payment details (processed securely through a third-party payment processor)

  • Account Information: Username, password, and purchase history

  • Device and Usage Information: IP address, browser type, operating system, and details about your browsing behavior on our Site

b. Non-Personal Information

We may collect non-identifiable information, such as demographic information and data on user interaction with the Site, through cookies, analytics tools, and other technologies.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders, including confirming your purchase, processing payments, and delivering products

  • Provide customer support, including responding to your inquiries and resolving issues

  • Personalize your experience on our Site, including showing you products and promotions tailored to your interests

  • Communicate with you about your account, purchases, and updates to our Site or policies

  • Conduct analytics to improve our products, services, and Site functionality

  • Protect against fraud, unauthorized transactions, and other illegal activities

  • Comply with legal obligations and enforce our Terms of Service

3. Sharing Your Information

We may share your information with third parties under specific circumstances:

  • Service Providers: With third-party providers who perform services on our behalf, such as payment processing, order fulfillment, and marketing

  • Legal Compliance: When required by law, or to protect our rights, comply with legal processes, or prevent fraud or other illegal activities

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity

  • With Your Consent: When we have your consent or direction to share your information with third parties

4. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar technologies to:

  • Enhance user experience by remembering your preferences and settings

  • Analyze Site usage to improve functionality and performance

  • Deliver personalized content and advertisements

  • Track your behavior on the Site for analytics and marketing purposes

You may adjust your browser settings to refuse cookies; however, some Site features may not function properly.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Update: Request access to or correction of your personal information

  • Deletion: Request deletion of your personal information, subject to certain legal exceptions

  • Opt-Out of Marketing Communications: Opt out of receiving promotional emails by following the unsubscribe instructions in our emails or by contacting us directly

  • Do Not Track: Some browsers allow you to enable a "Do Not Track" feature. We currently do not respond to Do Not Track signals.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to learn more about your rights under the CCPA.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we work hard to protect your personal information, no system is 100% secure, and we cannot guarantee its absolute security.

7. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us to request deletion.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing your information.

9. Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Diamond Vine
14301 N 87th Street Suite 320 Scottsdale AZ 85260

info@thediamondvine.com