Terms of Service

Welcome to The Diamond Vine! By accessing or using our website located at https://www.thediamondvine.com (the “Site”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read these Terms carefully. If you do not agree with these Terms, please do not use our Site or services.

1. Acceptance of Terms

By using The Diamond Vine’s Site and services, you agree to be legally bound by these Terms, our Privacy Policy, and any other policies referenced herein or available on our Site. We reserve the right to update these Terms at any time, and your continued use of the Site constitutes acceptance of any changes.

2. Eligibility

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to make a purchase on our Site. By using our Site, you represent that you meet these eligibility requirements.

3. Products and Pricing

• Product Descriptions: We strive to provide accurate descriptions of our products, including lab-grown diamonds, jewelry, and accessories. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

• Pricing: All prices are listed in [currency, e.g., USD] and are subject to change without notice. Prices may not include taxes, shipping, or handling fees, which will be added at checkout.

4. Orders and Payment

• Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason.

• Payment Methods: We accept various forms of payment as listed at checkout. By providing payment information, you authorize us to charge your payment method for the full order amount.

• Order Cancellations: Orders may be canceled before shipping. However, once the order has shipped, cancellation or return policies will apply as outlined below.

5. Shipping and Delivery

• Shipping: We ship to locations within the United States. Shipping fees and estimated delivery times will be calculated at checkout.

• Delivery Issues: The Diamond Vine is not liable for delays or delivery issues due to circumstances outside our control. Please contact us if you experience any issues with delivery.

6. Returns and Exchanges

• Return Policy: We accept returns on eligible products within 15 days of purchase, provided items are in their original, unused condition and packaging. Custom or personalized items may be non-returnable.

• Exchange Policy: Exchanges are accepted for eligible items within 30 days. Shipping fees may apply.

• Refunds: Refunds will be issued to the original payment method. Processing times may vary based on your payment provider.

7. Warranty

• The Diamond Vine offers warranties on select products, as outlined in the product description. Please refer to individual product pages for warranty details.

8. Intellectual Property

• Ownership: All content on the Site, including but not limited to images, text, and graphics, is the property of The Diamond Vine or its content suppliers and is protected by intellectual property laws.

• Restrictions: You may not reproduce, distribute, or otherwise use any content from our Site without our express written permission.

9. Limitation of Liability

• To the maximum extent permitted by law, The Diamond Vine shall not be liable for any damages arising from the use of our Site or products, including but not limited to direct, indirect, incidental, or consequential damages.

10. Indemnification

• You agree to indemnify and hold harmless The Diamond Vine, its affiliates, and their respective officers, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Site or violation of these Terms.

11. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Arizona, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in:
  The Diamond Vine 14301 N 87th Street Suite 320 Scottsdale AZ 85260

12. Contact Information

• For any questions regarding these Terms, please contact us at info@thediamondvine.com

13. Changes to Terms of Service

• The Diamond Vine reserves the right to modify these Terms at any time. We will notify users of significant changes by posting the new Terms on our Site and updating the effective date.